GENERAL PRODUCT QUESTIONS
Q: What is henna, and how does it work for hair coloring?
A: Henna is a natural dye obtained from the leaves of the henna plant (Lawsonia inermis). For centuries, it has been used in India and surrounding regions for its coloring and conditioning properties. The henna molecule binds to keratin, the protein in your hair, depositing rich color while also strengthening and adding shine.
Q: Can I use Siddharth Herbs henna on chemically treated hair?
A: While henna is generally safe on chemically treated hair, we always recommend performing a strand test before a full application. This helps determine how your hair will react and if you need to adjust the application time. Chemical treatments can sometimes alter how your hair interacts with henna.
Q: Are your henna products completely natural?
A: Yes! At Siddharth Herbs, we are committed to providing pure, chemical-free hair care solutions. Our henna products are meticulously formulated using the finest henna leaves and other carefully selected natural ingredients. We never include harsh chemicals, ensuring a safe and nourishing experience for your hair.
Q: I'm unsure about shade selection. Can I get help?
A: Of course! Our team is dedicated to helping you achieve your perfect hair color. Contact us for a personalized color consultation. We'll gladly guide you in selecting the shade that best complements your natural hair color and desired outcome.
ORDERING & SHIPPING
Q: What are my shipping options and how much do they cost?
A: We strive to offer flexible shipping options to cater to your needs. For domestic orders, you can choose between standard shipping (typically 3-7 business days) and express shipping (1-3 business days). For international orders, we provide reliable international carriers with varying delivery times depending on your location. Shipping costs are calculated at checkout and are based on your chosen shipping method and destination.
Q: Is there a return/exchange policy?
A: Due to the nature of our natural hair care products, we cannot accept returns or exchanges. This ensures the hygiene and integrity of our products for all our customers. We encourage you to carefully review our product descriptions, ingredients, and shade guides before placing your order. If you have any questions or need assistance with product selection, please don't hesitate to contact our customer support team. We're here to help you find the perfect Siddharth Herbs products!
Q: Do you offer discounts for larger orders?
A: Yes, we value our customers and offer tiered discounts for retail quantity purchases. If you're interested in placing a larger order, please visit our wholesale page for detailed pricing information or contact our customer support team directly. We are happy to discuss your specific needs and provide a personalized quote.
Q: How quickly will my order be processed and shipped?
A: We understand that you're excited to receive your Siddharth Herbs products! Our dedicated team aims to process all orders within 1-3 business days. Once your order is shipped, you'll receive a confirmation email with a tracking link. Shipping times vary depending on your chosen shipping method and location, but you can track your package every step of the way.
WHOLESALE & INQUIRIES
Q: I'm a retailer interested in carrying Siddharth Herbs products. Do you offer wholesale pricing?
A: We strive to offer flexible shipping options to cater to your needs. For domestic orders, you can choose between standard shipping (typically 3-7 business days) and express shipping (1-3 business days). For international orders, we provide reliable international carriers with varying delivery times depending on your location. Shipping costs are calculated at checkout and are based on your chosen shipping method and destination.
Q: Can you provide custom labeling or packaging for my business?
A: Yes, we understand the importance of branding and offer private label options for wholesale clients. We can collaborate with you to create custom labels and packaging that align with your brand identity. Please discuss your specific requirements and desired order quantities with our wholesale team.
Q: Do you offer discounts for larger orders?
A: Yes, we welcome partnerships with salons, retailers, and distributors who share our passion for natural hair care. Our wholesale program offers competitive pricing and tailored support to help your business succeed. Please contact our wholesale team at [email protected] or call us at +91 94629 25985 to discuss your business needs and receive our wholesale catalog.
Q: Do you ship internationally?
A: Yes, we are proud to offer international shipping so customers worldwide can experience the benefits of Siddharth Herbs natural hair care. Please refer to our shipping policy for a list of eligible countries and estimated shipping costs. Please note that international orders may be subject to customs or import duties, which are the responsibility of the buyer.